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FAQ'S

Registration and Online Account


Why do I need to register to shop?

Registering with us helps speed up the ordering process for you and allows you to keep track of your orders and refunds online.


By registering, Will I get e-mail notification?

Yes you will receive an e-mail notification to proof your registration. If you do sign up, you can ask to be taken off our mailing list at any time.


What do I do if I have forgotten my password or my password does not work?

If you have forgotten your password, we will need to reset it for you.

How to order?


It's my first order

Ordering from www.auroracollection.lk couldn't be easier, just follow these simple steps:


  • Browse using the clothing options down the left hand side or enter a product description or number in the search box. To take a closer look at a product just click on the product image for more information.
  • When you are ready to buy, choose your size and colour and simply click on add to cart. Look out for any matching or complementary items underneath your selection.
  • Click on continue shopping or proceed to the checkout.
  • Click on continue shopping or continue to checkout.
  • Select new customers and fill in your details to register with us. Make a note of your password,as you will need it to keep track of your order and to shop with us again.
  • Check your order and choose your delivery option.
  • Select your method of payment, enter the details then click on confirm and pay.
  • Make a note of your order number.

I am a returning customer

  • Log into your account using your email address and password.
  • Browse using the clothing options down the left hand side or enter a product description or number in the search box. To take a closer look at a product just click on the product image for more information.
  • When you are ready to buy, choose your size and color and simply click on add to cart. Look out for any matching or complementary items underneath your selection.
  • Click on continue shopping or proceed to the checkout.
  • Click on continue shopping or continue to checkout.
  • Check your order and choose your delivery option.
  • Select your method of payment, enter the details then click on confirm and pay.
  • Make a note of your order number.

How secure is your website?

As safe as it possibly can be.

We store any information you give us securely using high-level SSL encryption technology - the most advanced security software currently available for online transactions.


What do I do if there has a problem with my order?

We believe you won’t have any issue with your order through www.auroracollection.lk But if you've faced any issue with the transactions, please contact our assistance through contact@auroracollection.lk

ACCOUNT INFORMATION
CONTACT US
  • Addresss: No.38,Sirimal Uyana,Mattegoda,Polgasovita.
  • Email: contact@auroracollection.lk
  • Phone: (+94) 112 783 620
FACEBOOK

© 2017 Solutions by Azbow
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